Symptoms or Error. When attempting to launch an application server, the following error message is displayed: "Unable to launch your application. Contact your help desk with the following information: Cannot connect to the Citrix XenApp server. Protocol Driver . · Good morning Dea (@deaz), I have tested with the Support user for your practice and been able to reproduce the issue. I am sending a call to the Cloud team right now to have them reach out. After upgrading one of the servers to XenApp VDA , users with Receiver version are unable to connect. Older receiver versions work fine, also upgrading to solves the issue. Receiver connects fine to VDA The issue only occurs when connecting through NetScaler.
Good morning Dea (@deaz), I have tested with the Support user for your practice and been able to reproduce the issue. I am sending a call to the Cloud team right now to have them reach out. Citrix Online plug-in Problem in Window My windows 10 is unable to configure Online Plug-in. Getting the error code with the description: The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The Protocol Driver error message can have more than one cause, so let's run a step-by-step analysis of the entire route from client to server to find the specific reason. Ensure the latest ICA client is installed on the client device, including the Online Plug-in.
One of the causes for this issue is that the www.doorway.ru file on the XenApp server is not updated with the new IP address of the server. The www.doorway.ru file is. Apr Case Study: The Protocol Driver Error is displayed when starting an Application through Access Gateway Enterprise Edition in the ICA Proxy. Apr 1) STA servers configured in the WebInterface is not matching to the STA entries in CAG. · 2) Verify CAG is able to reach the XenApp servers in.
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